Welcome! I’m a seasoned Customer Success Leader with a passion for nurturing early-stage SaaS startups into thriving, customer-centric enterprises. With a track record of building Customer Success (CS) departments from the ground up, I've honed my expertise in creating robust frameworks, processes and structures tailored for scalable post-sales operations.

My approach centers on placing the customer at the forefront of every fundamental strategy, as sustainable growth starts with a solid foundation of customer satisfaction and retention. By infusing a culture where the customer experience is paramount, I've helped startups solidify their positions in competitive markets.

Beyond establishing effective frameworks, my focus extends to team leadership; cultivating environments where talent feels supported, empowered, and valued. I believe that a cohesive, motivated team is the backbone of any successful venture.

I also recognize (and have experienced) first-hand the toll an early-stage business can take on post-sales talent and emerging leaders without the right guidance, mindset and boundaries. With a keen focus on improving an individual’s self-awareness, my coaching services bring energy leadership, confidence, mindset, values and goals to the forefront of everything we do. My goal is always to help my clients tap into their fullest potential: to unlock, unblock and thrive.